Support
Help with moko: Mascot Maker
Contact support
Email paulo.hgmenezes@gmail.com. Include your app version, issue description and, for purchases, your Apple transaction reference if available. Do not send passwords or card details.
Missing credits?
Open the credit shop and tap Recover purchases. moko checks verified Apple transactions; already spent credits are not granted again. If delivery is interrupted, retry recovery instead of purchasing again.
Generation and editing
One credit delivers one new mascot or edited version. Results appear in My mascots. Failed generations release the reserved credit. An uncertain provider result keeps the credit reserved while checking the outcome instead of sending another paid request automatically.
Privacy and deletion
Tap the moko logo on the home screen to open Privacy & support. Withdraw AI permission to stop future requests. Delete my data erases your moko database records and generated image files, including unused credits. Earlier purchases cannot restore erased credits. Export anything you want to keep first. Email paulo.hgmenezes@gmail.com for other privacy requests.
Refunds
Apple handles refunds at reportaproblem.apple.com. Deleting moko data does not request a refund.